TERMS OF USE
1.General
Welcome to our website. The {{TITLOS_ISTOSEL}} is the online store for the sale of products via the Internet (hereinafter referred to as the “store” or “website”) created and operated by the company under the name {{CORP_DATA[0]}}, based in {{CORP_DATA[4]}} ({{CORP_DATA[3]}} {{CORP_DATA[2]}} Street with Zip {{CORP_DATA[5]}}) and legally represented, with VAT number {{CORP_DATA[6]}} and Tax Office {{CORP_DATA[7]}}, electronic contact address {{EMAIL_NEWSLETTER}}, customer service phone line of the online store: +30 {{TIL_KENTRO}} (hereinafter referred to as the “company”).
The company offers its services under the following terms of use, which the visitor/user of the pages of the website is invited to read carefully and to visit/use the pages/services of {{TITLOS_ISTOSEL}} only if they fully accept them.
The following terms and conditions exclusively cover every sale of products and/or services through the company’s online store located on the website {{TITLOS_ISTOSEL}} (hereinafter referred to as the “website”). Any other Terms and Conditions are expressly excluded. Every visitor/user entering and transacting or using the services of the online store is deemed to consent and fully accept the terms set out here, without any exception. If any visitor/user does not agree with these terms, they must refrain from visiting, using the website, as well as from any transaction or use of the services of the online store.
The company provides its visitors/users with a rich collection of e-commerce services, in accordance with the provisions of the applicable domestic legislation (P.D. 131/2003) and community law.
The pages of the website include all types of advertisements. Both existing and any new services added to the website are subject to these terms of use, unless explicitly stated otherwise.
The visitor/user is responsible for accessing the services of the website, and such access may require the payment of fees to third parties. The visitor/user is exclusively responsible for paying the related fees. Additionally, the visitor/user is solely responsible for their personal equipment with the necessary technological means that enable them to access the services of the website.
The company reserves the right to modify unilaterally, renew, or revise these terms and conditions of transactions made through the online store at any time it deems necessary, undertaking the obligation to inform consumers of any changes through the pages of this online store.
The website offers its services under the following terms of use, which the visitor/user of the pages of the website is invited to read carefully and to visit/use the pages/services of the website only if they fully accept them.
The website has been designed with the purpose of providing visitors/users of the website {{TITLOS_ISTOSEL}} with a rich collection of e-commerce services, in accordance with the provisions of the applicable domestic legislation (P.D. 131/2003) and community law.
The pages of {{TITLOS_ISTOSEL}} include all types of advertisements. The website is not responsible for any positive or consequential damage to the visitor arising from the use of the website or the information contained within it. The visitor/user is responsible for accessing the services of {{TITLOS_ISTOSEL}}, and such access may require the payment of fees to third-party providers (e.g., internet service providers, internet usage time charges). The visitor/user is exclusively responsible for paying the related fees.
If the visitor/user wishes to register for the website's service(s), they agree to:
a) provide truthful, accurate, valid, and complete information regarding the information requested by the website in the relevant registration forms for access to the website's content/services, and
b) maintain and carefully update their registration details so that they remain truthful, accurate, valid, up-to-date, and complete.
The website provides its users with membership services, subject to the acceptance of the terms of use of the website and the completion of the registration process of their details.
Members remain exclusively responsible for all actions conducted under their personal login details, username, and generally their user account.
Members agree to promptly notify {{TITLOS_ISTOSEL}} of any unauthorized use of their account and any potential security breach.
Also, members are solely responsible for the careful use of their account and the proper logging out of their account after each use (Logout).
The website is not responsible for any damage or loss resulting from members' failure to respect and comply with this provision.
The website reserves the right to modify or temporarily or permanently discontinue part or all of the services of {{TITLOS_ISTOSEL}}, with or without prior notice to users/members whom it believes have violated the letter and spirit of these terms of use.
The website states that personal data requested from users is not provided to anyone else other than the company. This data is requested for user participation in certain services of the site for statistical purposes. Users may at any time request the deletion of their data from our records.
All companies and products you will find on this website are authentic.
Payment Methods / Returns
Payments
You can settle your purchases from the online store of {{TITLOS_ISTOSEL}} using the following payment methods:
1. CASH ON DELIVERY
Payment upon receipt of your order at your location (cash on delivery), with the delivery of your order to your location via Courier.
2. BANK ACCOUNT DEPOSIT
Prepay your order to one of the accounts provided during your order and send us a fax or e-mail with the bank deposit receipt.
Please use the order number as the payment reference.
In the case of transferring the amount from another bank, the transfer fees are the customer's responsibility.
Please notify us of the deposit via phone (+30 {{TIL_KENTRO}}) or email (at {{EMAIL_NEWSLETTER}}).
Your order will be shipped as soon as the amount appears in our account.
{{BANK_NAME}}
Account No: {{BANK_ACCOUNT}}
IBAN: {{BANK_IBAN}}
Beneficiary: {{BANK_BENEFICIAR}}
3. VIA PAYPAL
Payment through PayPal is subject to the strict terms and conditions imposed by PayPal.
4. WITH CREDIT CARD ONLINE
Payment with a credit card is processed through {{BANK_NAME}} with the secure system of Cardlink for fast and secure transactions.
Shipping – Product Delivery
The shipment of all our products is done through courier companies.
By placing your order, you automatically consent that:
you will receive an informative email at the email address you provided, which details the information you entered in your order,
you will receive an informative email at the email address you provided, which includes the tracking link from the shipping company so you can track your order at any time,
you will receive an informative email at the email address you provided after 8 to 10 days, in which you can inform us if you are satisfied with the product you purchased and provide comments that will be published on our page, with your personal data anonymized (e.g., if your email is someone@somwhere.com, it will appear as som****@somwhere.com)
Shipping Range
GREECE
Delivery Time
The shipping time is between 1 to 2 working days.
This is from the moment your order has been approved. The preparation days for orders are Monday to Friday. This means that if you place your order on Saturday, it will enter the approval, preparation, and shipping stages by Tuesday at the latest (the above time may vary in specific cases where the product is not immediately available or requires special processing).
Saturday deliveries via courier incur an extra charge.
The delivery time may vary depending on the order. The usual delivery time is about 1–4 working days.
Shipping times may be affected by unpredictable factors such as strikes, courier delays, holidays, etc.
Shipping Cost {{PAY_METAFORIKA}} via Courier, {{PAY_ANTIKATAVOLI}} with Cash on Delivery
Our policy to keep costs low for the customer has led us to choose a flat shipping cost for each order. Thus, regardless of the quantity or volume of the products ordered, you only pay {{PAY_METAFORIKA}} euros for shipping with all shipping methods. For orders over {{DOREAN_METAFORIKA}} euros, shipping is free, and fir orders over {{DOREAN_ANTIKATAVOLI}} cash on delivery is not charged extra.
Return Policy
Returns are accepted within fourteen (14) calendar days provided that:
The damage was not caused by the customer.
The products are in the same condition as when you received them. Regarding Clothing and Footwear, the product must not have been used or worn.
The product is accompanied by the retail receipt or invoice.
If the customer receives the product and wishes to return it for any reason (not for a size exchange or replacement with another item), they are charged for return shipping, which amounts to 5.00 €. If the product was accompanied by a gift, it must also be returned.
Swimsuits (bottoms), underwear, and socks are not returnable for hygiene reasons.
You can register changes/returns yourself from the menu in the options of our online store 24/7, or via our phone center during our eShop operating hours.
Exchanges/Returns of products we have received from our customers are carried out daily by our company from 8:00 AM to 10:00 AM.
Return/Exchange Procedure
Click the option from the General menu, Exchanges/Returns in the footer (menu at the bottom of the screen).
Find your order by entering the phone number used to place your order (landline or mobile).
Select the order you want to exchange.
Fill in all the fields in the form with the appropriate options and send it by clicking the "Register Change/Return" button.
Prepare your package and include the product receipt inside.
Take the package to the courier service you received it from, and the shipping costs will be covered by us (the recipient) – only for the couriers we cooperate with: ELTA (Customer Code 182664), ACS (Customer Code 2ΔΡ931323), GENIKI (Customer Code Δ1730428).
If returning an order, there is a charge of 5.00€, which will be deducted from the amount to be refunded.
If you received the wrong or defective product, the shipping costs will be covered by our company.
Once we receive your return, we will notify you by phone or email about its status.
Please note that you can change any product within 14 days of receiving it, and the exchange process usually takes 5-7 days.
Useful Information
All products must be returned unused, with all tags attached, and in a saleable condition within 14 days from the date of receipt of the order.
When trying on clothing, make sure it does not come into contact with anything that might leave a stain or scent, such as perfumes, deodorants, smoke, etc. We will not accept returns of products that show signs of not following these instructions.
If you requested a refund, the money will appear in your account within 7-10 working days from the receipt of the return by the relevant department of our company. For your convenience, we recommend using a {{BANK_NAME}} account to avoid additional charges from the bank.
The return shipping costs are always borne by the sender, except for the first exchange or if the return is due exclusively to an error on our part.
Replacement or exchange of the product can only be done if the requested product is available. If the product you want is not available, the customer service department will contact you to offer additional options.
For any further information, please call us at +30 {{TIL_KENTRO}} or email us at {{EMAIL_NEWSLETTER}}.
Regarding the shipping costs for exchange/replacement
Exchanges are accepted within fourteen (14) calendar days, provided that:
In the case of a product exchange/replacement for the first time, there is no extra shipping charge.
The product has not been altered or damaged, nor caused by the customer’s fault.
After the first exchange/replacement:
- If the exchange/replacement is due to our error, there is no charge to you.
- If the exchange/replacement is due to your error, you will be charged the shipping and return costs of 5.00€, after contacting us by phone and using the recipient payment method during shipping, and finally paying the amount of 5.00€ upon receipt.
Note that the above applies even if the customer was not charged the shipping costs because the initial order exceeded 65 euros.
Order Tracking
Our company offers you the ability to fully track the status of your order's preparation and shipment. You can visit the member’s website if you placed your order as a registered user and check its status, as well as track it using the shipping number (tracking number) provided by the cooperating courier companies.
You will receive an informative email with the shipping status and the tracking number, as well as a hyperlink that directs you to the tracking page so you can monitor the progress of the delivery via the courier company's website.
Partners – Wholesale
If you are interested in our wholesale department, please contact us at +30 {{TIL_KENTRO}}, extension 4.
2. Provided Information & Products
The company is committed to the accuracy, truthfulness, and completeness of the information presented in the online store, regarding both the company's identity and the transactions offered through the online store, subject to possible technical or typographical errors that may have escaped attention or occurred unintentionally or due to any disruptions in the operation of the website due to force majeure. The company, in good faith, is not liable and not bound by any electronic data entries made due to mistakes or misentries based on common experience, and reserves the right to correct them whenever such errors are noticed.
3. Limitation of Liability
In the context of transactions from the online store, the company is not liable and does not assume any obligation for compensation for any damage or loss arising from the cancellation of orders, non-execution, or delayed execution for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer based on available data regarding availability or unavailability, and commits to promptly notify the customer of the change. In such cases, the company is not liable for any further consequences. The online store provides the content, products, and services available through the website "as is." In no event is the company liable, either civilly or criminally, for any damage (direct, special, or consequential, including but not limited to loss of profits, data, lost earnings, monetary satisfaction, etc.) that a visitor of the online store or a third party may suffer from any cause related to the operation or non-operation of the website or the use of its content and services, or from unauthorized interventions by third parties in the products, services, or information provided.
4. Intellectual Property Rights
The website {{TITLOS_ISTOSEL}} is the official online platform of the company {{CORP_DATA[0]}}. All content of the online store, including trademarks, logos, images, graphics, photos, designs, texts, etc., is the intellectual property of the company and is protected by the relevant provisions of Greek law, European law, and international treaties, or is the intellectual property of third parties for which the company has obtained a license for exclusive use for the operation of the online store. Any copying, transferring, or creating derivative works based on this content or misleading the public regarding the actual provider of the online store is prohibited. Reproduction, republication, uploading, announcement, dissemination, or any other use of the content for commercial or other purposes is permitted only with the prior written consent of the company or any other intellectual property holder. The names, images, logos, and distinctive features that describe the online store, its trademarks, or the products or services of the company or third parties are the property of the company or third parties and are protected by relevant trademark laws. Their use in the online store does not grant any license or usage rights to third parties.
5. Responsibility – User Obligations
The user/customer is free to use the online store and agrees to use the services, information, and data of the online store in accordance with the law and based on the rules of good faith and business ethics. Responsibility for the content of transactions belongs solely to the user/customer. The company does not intervene in the data transmitted by the user/customer. The user/customer must fill in their details correctly and accurately in any form requested. The use of the online store is subject to Greek, European, and international laws, and the user/customer is obliged not to use the online store in violation of these laws.
In this context, the user/customer agrees and takes responsibility not to use the online store for:
1. sending, publishing, sending via e-mail, or transmitting by other means any content that is illegal for any reason, causes unlawful harm to the company or any third party, or violates confidentiality or privacy;
2. sending, publishing, sending via e-mail, or transmitting by other means any content that violates moral values, social norms, or the rights of minors;
3. sending, publishing, sending via e-mail, or transmitting by other means any content for which the users do not have the right to transmit according to the law or applicable contracts (e.g., internal information, proprietary, and confidential information gained or disclosed as part of an employment relationship or covered by confidentiality agreements);
4. sending, publishing, sending via e-mail, or transmitting by other means any content that infringes any patent, trademark, trade secret, intellectual property, or other proprietary rights of third parties;
5. sending, publishing, sending via e-mail, or transmitting by other means any material containing software viruses or any other code, files, or programs designed to interrupt, destroy, or damage any software or hardware;
6. deliberate or inadvertent violation of applicable laws or regulations;
7. harassment of third parties in any way;
8. collection or storage of personal data regarding other users.
Furthermore, the user/customer agrees that all members, partners, employees, management, and representatives of the company are not liable for anything arising from third parties using the online store. Any use contrary to the above, in addition to any civil or criminal sanctions, may result in the suspension of services without any notice.
6. Links on this Website
The links included in the online store lead to pages of the store or, in some cases, may direct the user to external websites of third parties. These linked websites are not under the control of the company, and the company is not responsible for the content of any such website or any link included in any such website, or any changes or updates to those websites. The company is not responsible for internet transmissions or for any kind of transmission received from any linked website. The company provides these links on the online store solely for the convenience of using the online store, and the use of them is not mandatory for the user/customer. The fact that they are included in the online store does not indicate that the company approves or accepts their content.
7. Right of Unilateral Modification – Price Policy
The company reserves the right to modify, at any time and without prior notice, the content and information included on this website regarding the products available through it.
All prices of the products in the online store include VAT.
Prices can change without prior notice and are valid at the moment they appear in the store.
8. Confidentiality Statement
When the user/customer submits an online request, the information they provide is used to respond to their inquiry. We treat the requests filled out by each user/customer and the electronic correspondence sent as confidential data. We do not transfer the content of these except to the directly concerned recipient and in cases where required by law, or in the case where the content of the message is deemed to offend or harm the company. Such an action is necessary for:
the protection of the rights and property of the company
the protection against the misuse or unauthorized use of the website
the protection of the personal safety or property of users and the consuming public
Nevertheless, if the user/customer provides a false email address or attempts to impersonate someone else when submitting information online, all information — including the IP address — will be part of any investigation.
Company personnel may need to process the user's/customer's email in collaboration with the technical department. Additionally, if any user/customer requests communication with a relevant employee from the company's Customer Service department to assist in any online procedure, the employee will have access to all the information related to the user's/customer's request, including their email address and messages. The company is not responsible for the security policies of other websites or how they handle their users/customers.
Privacy Policy
The information provided by the company's users/customers and their transactions are considered confidential, as in standard commercial transactions. The company is committed to not selling, renting, or in any other way publishing or disclosing the personal data of the users/customers of this website to any third party, unless authorized by the users themselves or required by a court decision or decision of another public authority. The personal data collected by the company is used exclusively by the company for the support, promotion, and execution of the transactional relationship, for promoting goods, and for informing customers. All documents and electronic items exchanged between the parties within the scope of the sale will be kept by the company, and the customer may access them if they wish.
Our company, in order to provide the best possible service quality to the consumer, uses Google Analytics, Facebook Analytics, and Skroutz Analytics services. Through these services, anonymous usage statistics are shared with Google.com, Facebook.com, and Skroutz.gr, and the data obtained through this service is covered by the privacy policy of Google.com, Facebook.com, and Skroutz.gr. Further details can be found about the Skroutz.gr policy at https://www.skroutz.gr/privacy.
The website assumes that users have read this and have fully and unconditionally accepted the terms and conditions of the website.
