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FREE DOMESTIC SHIPPING OVER 65€. FREE SHIPPING AND PAY ON DELIVERY OVER 80€. SHIPING COST 3.00€ / PAY ON DELIVERY 2.00€

CHANGE / RETURN PRODUCT FORM



How to Change/Return products


  • Tap the selection from the General menu, Changes/Returns from the footer (menu at the bottom of the screen)
  • Find your order by filling the phone which your order was placed (landline or mobile)
  • Select the order you want to Change/Return products
  • Fill in all the fields on the form with the appropriate options and send it to us by pressing the Change/Return button.
  • Prepare your parcel and enclose it with the product receipt or invoice.
  • In case of first order change, take the parcel to the courier which you first received it and charge our company (recipient).
  • In case of order return/cancel there is a charge of 5.00€ which is charged to the customer and deducted from the refund amound (you get 5.00€ less in your refund).
  • In case you receive an incorrect or defective product(s), the shipping costs are borne by our company.
  • As soon as we receive your change/return we will inform you by phone or email about its course.
  • We would like to inform you that you can change any product(s) within 14 days from the day you received the product(s) and the change/return process usually takes 5-7 days.

  • Useful information


  • All products must be returned unused, with all labels attached and in original condition within 14 days from the day you received the product(s) of your order.
  • In case of any clothes try in, make sure they do not come into contact with something that may leave a mark, stain or smell, for example perfumes, deodorants, tobacco, etc. We will not be able to accept any product change/return if one of the above conditions is not met.
  • In case you need a refund, the ammound will appear in your accound within 7-10 business days after receiving your product(s) from our competent department. For your convinience you should prefere Eurobank wire transfers. In this case there are no additional bank fees, since our company works with Eurobank.
  • Dispatch expences are always borne by the sender unless if the reason for the return is solely due to a mistake by our company.
  • Replacement or change of the product(s) can only be done if the product has availability on our store. If the product you want to change or replace is not available, our customer service will contact you to provide you with additional options.
  • For any additional information please call us on 2521027084 or email us on kokkinidis@anima-ppd.com.
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